Lux Vivo Travel — Frequently Asked Questions
Lux Vivo Travel specializes in curated group retreats and concierge-level travel experiences designed for high-performing professionals seeking intentional rest. Our current offerings are centered around collective wellness-focused escapes. For the most up-to-date retreats and experiences, please visit our Retreats section.
Booking begins with a scheduled information session or discovery call to ensure the experience is aligned with your needs. Once you are ready to move forward, you will receive a secure booking link through our platform to review details, complete your reservation, and submit your deposit. From there, your payment plan and travel experience are fully guided and supported.
Yes, pricing is transparent and reflects the quality, structure, and integrity of each curated experience. In some cases, full pricing details may be shared during your information session to ensure clarity around what is included. All pricing is set to maintain the integrity of the experience and is not negotiable.
Each experience is thoughtfully curated and may include accommodations, select meals, guided excursions, and on-the-ground coordination. Specific inclusions vary by retreat and are clearly outlined on the retreat detail page or provided during your booking process.
Not at all. Many of our clients travel solo. Our group experiences are intentionally designed to create a welcoming and supportive environment where connection happens naturally, while still allowing space for personal time and restoration.
Yes, we offer complimentary roommate matching for travelers who prefer double occupancy but are traveling solo. This is a supportive service designed to help connect like-minded travelers. While we make thoughtful efforts to pair individuals, roommate matching is not guaranteed. If a match is not available or not preferred, travelers should be prepared to transition to a single-occupancy option.
You are not alone—many of our clients are stepping into solo travel for the first time. Our experiences are designed to provide structure, guidance, and a sense of community, allowing you to feel supported while still having the freedom to move at your own pace.
After booking, you will receive confirmation details, your payment schedule, and next steps. Lux Vivo Travel manages the coordination of your experience, including communications, updates, and preparation guidance, so you can feel confident and supported leading up to your trip.
Cancellation policies vary depending on the retreat and the third-party suppliers involved. Due to the curated and limited nature of our experiences, payments are generally non-refundable. All cancellation terms are clearly outlined during the booking process, and written notice is required for any cancellations.
Travel insurance is strongly recommended to protect your investment. All travelers are required to complete a Travel Insurance Acknowledgement Form during the booking process, indicating whether they accept or decline coverage. By declining coverage, you assume financial responsibility for any cancellations, delays, or unforeseen circumstances.
While we design each experience with care and intention, travel involves third-party suppliers and external factors. Lux Vivo Travel serves as your planning partner and liaison, but is not responsible for disruptions caused by airlines, hotels, or other providers. Travel insurance is the best way to protect against unexpected events.
Lux Vivo Travel offers wellness-focused experiences designed to support rest and restoration. However, these experiences do not constitute medical advice, treatment, or therapy. Clients are responsible for their own health and should ensure they are fit to participate in selected activities.
Our experiences are designed to maintain a calm, supportive, and respectful environment for all participants. Lux Vivo Travel reserves the right to remove any participant whose behavior disrupts the integrity or safety of the group. This ensures that every guest is able to fully enjoy their experience.
Lux Vivo Travel removes the time, stress, and uncertainty that often come with planning travel—especially for busy professionals. Every experience is curated with intention, supported by trusted partners, and designed to allow you to fully disconnect from responsibility and reconnect with yourself.
Yes. Lux Vivo Travel, LLC is certified with Cruise Line International Association (CLIA). We maintain both General Liability Insurance and Errors & Omissions Insurance, and we have been registered with the Georgia Secretary of State since 2022. We adhere to all applicable Seller of Travel guidelines and continue to pursue ongoing training and certifications within the travel industry.
We are available via email throughout the day, including weekends, and we pride ourselves on prompt responses at info@luxvivotravel.com. Our phone hours are Monday through Friday, 10:00 AM to 6:00 PM.
Yes, we curate travel experiences for private groups when availability allows. Please schedule a discovery call so we can learn more about your group’s needs and ensure we can deliver an experience that exceeds your expectations.
Lux Vivo Travel welcomes anyone with a desire to explore the world through intentional, curated experiences. While our core audience is high-performing professional women seeking rest and renewal, men are welcome when the overall tone and experience of the trip align with their preferences.